ProAdmin can’t connect to an Access database after the installation of Office 365.

ProAdmin can’t connect to an Access database after the installation of Office 365.

 
Last updated: Tuesday, March 27, 2018

Applies to: ProAdmin

Symptom

When connecting to an Access database the error message “Provider cannot be found” occurs.

Solution

Download the Microsoft Access Database Engine and run a quiet installation.

  1. Microsoft 2016 Redistributable can be downloaded from: https://www.microsoft.com/en-us/download/details.aspx?id=54920 Earlier versions can be found at www.microsoft.com
  2. Launch an elevated command prompt:
    • Windows 7

    • Click Start, click All Programs, and then click Accessories.
    • Right-click Command prompt, and then click Run as administrator.
    • If the User Account Controldialog box appears, confirm that the action it displays is what you want, and then click Continue.

      Windows 10

    • Move the cursor to the bottom left corner and right click
    • Select Command Prompt (Admin)
    • If the User Account Controldialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. At the prompt type in <file location>:\AccessDatabaseEngine.exe /quiet where <file location> is the path to where you downloaded the Microsoft Access Database Engine in step 1. For example:
  4. Proadmin Fix

Cause

Some installations of Office 365 run in an isolated virtual environment on the local operating system and ProAdmin is unable to find the correct drivers to connect.

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